Shipping policy

Last updated: October 3, 2026

Destinations and charges

HabitatQuest serves Canada and the United States. Available delivery options and shipping charges are shown at checkout for your address. Review the total before placing your order.

Production and delivery

Products are made to order. Production time is separate from carrier transit time. Any delivery estimate provided with your order includes the information available at that time; it is not a guaranteed arrival date. Contact info@habitatquest.com before ordering for a time-sensitive occasion.

If we cannot ship within the promised timeframe, we will notify you, provide updated information, and offer the choices required by applicable law, including cancellation and a refund where required. Items may ship separately, and tracking details are provided when available.

Address accuracy and delivery issues

Check your full address, postal or ZIP code, and unit number before paying. Contact us immediately about an error; changes cannot be guaranteed after production begins. If a customer-supplied address error causes a failed delivery, we will explain available options and any additional cost before arranging another shipment. This does not apply to errors made by us or our fulfillment partner.

For a late, missing, damaged, or incorrect delivery, email us with your order number and tracking information. Please do not send a parcel back without contacting us. See our Returns and refunds policy for the claims process. Your statutory consumer rights remain unaffected.